Customer Support
We're here to make sure you have the best experience with your SO-100. Choose a topic below or email us directly.
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Track your order, get shipping updates, or inquire about delivery timelines.
Need help building your SO-100? Get step-by-step assistance from our team.
Start a return, request a refund, or report damaged/missing items.
Questions about LeRobot, software setup, or hardware compatibility.
Volume discounts for schools, labs, and organizations. PO payments accepted.
Report damaged items or missing components. We'll ship replacements free of charge.
Quick Answers
Orders ship within 5-10 business days. Most US orders arrive within 7-14 business days total.
6x STS3215 servos, controller board, 3D-printed parts, cables, power supply, and assembly guide.
Yes! 30-day return policy with full refund. Kit must be in original condition.
Yes — the SO-100 is the reference platform for HuggingFace LeRobot with native support.
Our Commitment
Response time for all inquiries
Full refund return window
Warranty on all components